Client Care | Complaints procedure

Our aim is to provide you with a high standard of personal service at all times. Should you ever feel dissatisfied or concerned then please telephone or write to us immediately, or write to our complaints manager by following our complaints procedureWe undertake to investigate any complaint objectively and promptly and hope that any problem can be resolved. If you would like a copy of our complaints procedure please ask for one.

If, after we have investigated your complaint, you are still unhappy with the outcome then you are entitled to complain to the Legal Ombudsman. This must be done within 6 months of our written response. You can do this by calling 0300 5550333 or writing to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ.

We are always looking for ways in which to improve our service to clients and we would be delighted to hear from you with any suggestions that you would like to make.

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For further information please get in touch with our dedicated team.

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or telephone 0845 894 1622


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