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Office of the Independent Adjudicator

The Office of Independent Adjudicator (OIA) is an independent body which deals with student complaints against universities. 

Generally, a student must first make a complaint using the university’s internal procedures. Once a university has considered a complaint they should issue a Completion of Procedures Letter to the student. Only if it is not resolved at this stage can it be escalated to the OIA. The OIA can consider wide range of issues that may arise at university such as issues with the services provided, the quality of teaching and facilities, issues with student accommodation, discrimination, bullying and disciplinary matters.

The OIA has the power to make recommendations to universities and issue guidance of best practice.

We can advise you on your case at any stage, whether it be at the internal complaint stage or you want to take it further to OIA,  and help draft any complaints.


For further information please get in touch with our dedicated team.

You can always call us on 0845 894 1622 or email on


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