Cartwright King Solicitors are committed to providing high quality legal advice and services to our clients. Should a client tell us that something has gone wrong, we will want to do all we reasonably can to put it right and, so that we can fully investigate the matter, we will need to have full details of the complaint. Our complaints procedure is as follows:-
Making a Complaint:
If you are unhappy about any aspect of our service then please give us full details of the grounds of your complaint by email to the Complaints Manager:
By Email: firstname.lastname@example.org
By Post to: The Complaints Manager, Cartwright King Solicitors, Lock House, Wilford Road, Nottingham, NG2 1AG.
Please make the details of the complaint as precise and clear as possible and include the name of the lawyer involved, the actions or failings that form the basis of the complaint and relevant dates if you have them. Please also send or refer to any documents you feel to be relevant to your complaint.
What happens then?
Step 1: We will acknowledge receipt of the complaint within 7 days and advise you what will happen next.
Step 2: We will then investigate the complaint. If appropriate, we will ask an independent complaints handling and resolution company, Resolve Legal, to become involved in which case they will contact you direct.
Step 3: We or Resolve will provide you with a response in writing and this may include a suggestion for the resolution of the complaint. Our aim is to then send that response to you within 30 days.
If you are not satisfied by our response you can refer your complaint to:
The Legal Ombudsman:
Telephone: 0300 555 0333.
Post to: The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
Note: Unless exceptional circumstances exist, a referral must be made to the Ombudsman within 6 months of our response or within 6 years of the act or omission complained of or within 3 years of the date of you first knowing of it.
The Solicitors Regulation Authority may help you if you are concerned about our behaviour such as dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.
The SRA contact details are:
Telephone: 0370 606 2555.
Post: The SRA, The Cube, 199, Wharfside Street, Birmingham. B1 1RN.