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Complaints

Cartwright King is committed to providing high quality legal advice and services to our clients. If a client tells us that something has gone wrong, we will do all we reasonably can to put it right. So that we can fully investigate the concerns raised, we will need to have full details of the complaint.

Making a Complaint

If you are unhappy about the standard of our service then please send full details of the grounds of your complaint to the CK Complaints Manger:

By email to: complaints@cartwrightking.co.uk

By post to:
Michael Thurston
Complaints Manager,
Cartwright King Solicitors,
Lock House, Wilford Road, Nottingham. NG2 1AG.

Please make the details of the complaint as precise and clear as possible and include the name of the lawyer involved, the actions or failings that form the basis of the complaint and the relevant dates if you have them. Please also send or refer to any documents you feel to be relevant to your complaint.

What happens then?

Step 1: We will acknowledge receipt of your complaint within 7 days and advise you what will happen next.
Step 2: We will then fully investigate the complaint. If appropriate, we will ask Resolve Legal, who are an independent complaints handling and resolution firm, to make an assessment of the case and they will contact you direct.
Step 3: In any event you will be provided with a full response in writing and this response may include a suggestion for the resolution of the complaint.

Our aim is that you will receive the response within 6 weeks of the receipt of the original complaint.

If the response does not resolve your complaint, you can refer it to the Legal Ombudsman, but this must be done within 6 months of our response:

By Post: The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
By telephone: 0300 555 0333.
By email: enquiries@legalombudsman.org.uk.