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Complaints

Cartwright King Solicitors are committed to providing a high quality of legal advice and services to our clients. Should a client tell us that something has gone wrong, we will do all we reasonably can to put it right. So that we can fully investigate the concerns raised we will need to have full details of the complaint.

Making a Complaint:

If you are unhappy about any aspect of our service then please give us full details of the grounds of your complaint by email to the Complaints Manager:

By Email: complaints@cartwrightking.co.uk

By Post to: The Complaints Manager, Cartwright King Solicitors, Lock House, Wilford Road, Nottingham, NG2 1AG.

Please make the details of the complaint as precise and clear as possible and include the name of the lawyer involved, the actions or failings that form the basis of the complaint, and relevant dates if you have them. Please also send or refer to any documents you feel to be relevant to your complaint.

What happens then?

Step 1: We will acknowledge receipt of your complaint within 7 days of receipt and advise you what will happen next.

Step 2: We will then fully investigate the complaint. If it is appropriate, we will ask Resolve Legal, an independent complaints handling and resolution company, to make an assessment of the case in which case they will contact you direct.

Step 3: In any event you will be provided with a full response in writing and this response may include a suggestion for the resolution of the complaint. Our aim is that you will receive that response within 6 weeks of the receipt of the original complaint.

Solicitors Regulation Authority

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour or believe that we have breached the SRA principles. This would not generally include poor service, but might include the way we have treated you if you feel we have acted dishonestly or discriminated against you. Details on when this might be an appropriate course of action and how to contact the SRA in such situations can be found on their website at https://www.sra.org.uk/consumers/problems/report-solicitor

Legal Ombudsman

If you are not satisfied by the response you can refer your complaint to the Legal Ombudsman:

Email: enquiries@legalombudsman.org.uk

Telephone: 0300 555 0333

Post to: The Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

Note: Any complaint to the Legal Ombudsman must be made within 6 months of our final response.